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JF Getaways Ltd & Somers Suites Ltd — Terms & Conditions

When you book accommodation with JF Getaways Ltd or Somers Suites Ltd (together referred to as “we” or “our“), you agree to the following Terms & Conditions. 

1) Bookings

1.1. Your booking is made with either: 
  • JF Getaways Ltd, registered in England and Wales (Company No: 16213955). Registered office: 1 Sopwith Crescent, Wickford, Essex, United Kingdom, SS11 8YU. 
  • Telephone: +44 7457 427143 
  • Somers Suites Ltd, registered in England and Wales (Company No: 15955966). Registered office: 1 Sopwith Crescent, Wickford, Essex, United Kingdom, SS11 8YU. 
1.2. Who is a Guest? 
 A Guest is any individual or group who: 
  • Books accommodation directly with us or via an authorised third-party platform;
  • Completes all necessary documentation (including valid ID checks); and
  • Has either paid in full or agreed a payment arrangement confirmed in writing.
No booking is valid until these conditions are satisfied. Any booking made with incomplete, false or fraudulent details will be treated as unauthorised, and we reserve the right to deny access, involve the authorities, and recover any losses. 
1.3. These terms cover all bookings made via our website www.jfpropertypartners.com, by email at info@jfpropertypartners.com, by telephone, or in person. For bookings through platforms such as Airbnb, Booking.com or Vrbo, their own terms may also apply and will take precedence in the event of a conflict. 
1.4. A booking is only confirmed and a contract formed when full payment has been received and acknowledged. Declined or unauthorised payments mean no contract is in place. 
1.5. All bookings are short-term lets for leisure, business or temporary accommodation only. They do not constitute a tenancy, lease or create security of tenure under the Protection from Eviction Act 1977. 
1.6. Reservations may be made for stays from one night up to three months. Longer stays may be possible only with prior agreement. Same-day bookings can be accepted up to 9:00pm. 
1.7. The lead guest must be 18 or older, and at least one guest aged 18+ must stay at the property. 
1.8. Bookings cannot be transferred, resold or reassigned without prior written consent. 

2) Payments & Cancellations

2.1. We accept payments by credit/debit card and bank transfer. No additional booking or card fees are charged. 
  • Online bookings via our website: card payment preferred.
  • Telephone bookings: bank transfer preferred.
 Bank details will be provided at the time of booking. 
Cash or cheque payments are only accepted in exceptional cases with our prior approval. 
2.2. A booking is only valid once: 
  • Payment has been received (or an alternative arrangement agreed in writing),
  • An online check-in form with ID verification has been completed, and
  • The guest has agreed to the latest version of these Terms & Conditions.
2.3. Full payment is due at the time of booking unless agreed otherwise. Bookings made through third-party platforms follow their payment processes. 
2.4. Our pricing is dynamic and may vary; once booked, your price is fixed. Later changes in price do not entitle you to a refund or require you to pay extra. 
2.5. Cancellations (direct bookings): 
  • Payment has been received (or an alternative arrangement agreed in writing),
  • An online check-in form with ID verification has been completed, and
  • The guest has agreed to the latest version of these Terms & Conditions.
 (Processing fees may apply.)  For bookings via third-party platforms, their cancellation policy applies. 
2.6. We or the guest may cancel up to 28 days before the start date for a full refund (minus any processing fee for direct bookings). 
2.7. In rare cases (e.g. double-bookings or events outside our control), we reserve the right to cancel within 5 days of the arrival date. A full refund will be issued. 

3) Staying With Us

3.1. Check-in from 4:00pm. Check-out by 10:00am. Early check-in/late check-out may be available for an additional charge. 
3.2. Our properties are serviced accommodation and not hotels. Meals, newspapers and hotel-style services are not provided. 
3.3. One set of linen and towels is provided per guest. For stays over 14 nights, we include a mid-stay linen change. Extra services can be arranged on request. 
3.4. Guest conduct: 
Guests must not: 
  • Smoke indoors (smoking permitted outside only).
  • Bring pets without prior written approval (assistance dogs always permitted).
  • Bring hazardous materials or illegal substances.
  • Interfere with fire safety equipment.
  • Remove or damage any property belonging to us.
  • Cause unreasonable noise or disturbance, especially after 10:00pm.
  • Fail to return keys/fobs at checkout.
  • Use extra linen or cupboards without approval.
  • Charge electric vehicles without prior consent.

4) Damage, Theft & Charges

4.1. We reserve the right to recover costs for: 
  • Repairs or replacements for damage,
  • Items stolen,
  • Breaches of no-smoking or illegal activity policies (£1,000 standard charge plus additional costs where necessary).
4.2. Additional charges may include (examples):  
  • Lost keys/fobs/permits: £100–£150,
  • Excessive cleaning: £30/hour,
  • Noise or disruption complaints: £100,
  • Late check-out / early check-in: £20 per hour,
  • Linen beyond standard allocation: £50.
4.3. For some bookings, we may require either: 
  • A refundable deposit of £350 (returned within 7 days of check-out subject to inspection), or
  • A damage waiver (£25 per night, capped at £110) reducing liability for accidental damage to £50. The waiver does not cover intentional or negligent damage, misconduct, loss or theft, smoking, parties, or illegal activity.
4.4. Long stays (10+ nights) require weekly cleaning and linen change at additional cost.
4.5. Guests may be liable for costs if pest infestations are introduced during their stay. 

5) Privacy & Monitoring

5.1. We process your information in line with our Privacy Policy, which can be requested at any time. 
5.2. We are required by law to record guest names, nationality, and passport details (where applicable). Records are kept for 12 months. 
5.3. Payments are processed securely via trusted third-party providers (e.g. Stripe). We do not store card details. 
5.4. CCTV may operate at property entrances for guest safety. Signage is displayed where monitoring equipment is in use. 
5.5. Noise monitoring devices may be used inside to detect noise levels (not conversations). 

6) Complaints

6.1. We aim for every guest to enjoy their stay. Please contact Guest Services immediately if an issue arises. 
6.2. If it cannot be resolved informally, formal complaints can be submitted in writing to info@jfpropertypartners.com or by post to our registered office. We aim to respond within 2 business days. 

7) Liability

7.1. Our liability is limited to the total cost of your booking, except in cases of negligence causing death or injury, or fraud. 
7.2. We are not responsible for indirect losses (e.g., loss of profit, goodwill, or opportunity) or events beyond our control such as strikes, natural disasters, government action, or supplier failures. 

8) General Terms

  • Severability: If one clause is invalid, the rest remain in effect. 
  • Waiver: Failure to enforce a term is not a waiver of our right to enforce it later. 
  • Entire Agreement: These terms form the entire agreement and replace any prior discussions. 

9) Guest Responsibilities

Guests agree to:
  • Only allow authorised occupants listed in the booking,
  • Keep the property clean and tidy,
  • Avoid nuisance behaviour (noise, smoking indoors, parties, business use, etc.),
  • Follow emergency procedures as provided in the property guide,
  • Comply with safety notices on-site,
  • Not exceed maximum occupancy limits.
Breaches may result in eviction without refund and additional charges. 

10) Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts. 
© JF Getaways Ltd & Somers Suites Ltd — Terms & Conditions 

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