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Frequently asked questions (FAQs)

How do I make a booking?

You can make a booking directly through our website, via an online travel agent (OTA) such as Airbnb or Booking.com, or by contacting our reservations team via email at info@jfpropertypartners.com. Some corporate clients may have dedicated account managers for bulk or extended stays.

Access details are provided once guests have completed and verified their guest information form via our Guest Portal. Your check-in instructions will be released on the day of your stay, ensuring a smooth, secure, and contactless check-in experience.

We typically use key safes or smart locks for self-check-in. You’ll receive a unique code and instructions on how to retrieve the key or unlock the door. If you haven’t received this information within three hours before your arrival, please contact us.

  • Check-in: Usually from 4:00 PM onwards. 
  • Check-out: By 10:00 AM on your departure day. 
Please check your booking confirmation as times may vary slightly by property. 
Early check-in and late check-out depend on availability and cleaning schedules. Additional charges may apply. Please contact us in advance through the Guest Portal to request or book this. 
Yes, you can usually extend your stay if the property is available. We recommend notifying us as early as possible to secure additional nights at the best rate. 
Yes, most of our properties offer fully contactless self-check-in via key safes or smart locks. Instructions are provided before arrival to ensure a seamless and flexible check-in. 
In most cases, yes. A security deposit or pre-authorisation may be required to cover accidental damage or breaches of house rules. The amount and terms are detailed in the Guest Portal. 
No, all our properties are strictly non-smoking. Smoking is permitted only in designated outdoor areas, if available. Breaching this policy may result in deductions from your security deposit. 
Our terms and conditions are available on our website and listed on our property pages on various online booking platforms. You can also request a copy by emailing our customer service team at info@jfpropertypartners.com. 
Yes, complimentary high-speed Wi-Fi is provided at all our properties. Access details are included in your welcome guide or confirmation email. 
We do not allow pets at any of our accommodations to ensure comfort, safety, and cleanliness for all guests. Please make alternative arrangements for your pets before your stay. Bringing pets without prior approval breaches our terms and conditions and may result in additional cleaning fees or immediate cancellation of your booking. 
Yes, we often provide discounted rates for weekly, monthly, or long-term stays. Contact us directly at info@jfpropertypartners.com to discuss your requirements and secure the best available rate. 
Our cancellation policy depends on your booking type and channel. For direct bookings, we generally offer flexible and non-refundable rates. Please review the terms in your confirmation or on our website, and contact us if you need to amend your booking. 
There is no extra charge for additional guests up to the maximum occupancy stated in your booking and on our listings. 

For health and safety reasons, we do not permit more guests than the maximum occupancy allowed for each property. This ensures a comfortable stay and compliance with local regulations and insurance requirements. 

Please ensure all guests are included in your booking. Unregistered guests may result in immediate cancellation of your stay and/or deductions from your security deposit. 
Absolutely. Mid-stay cleans or additional linen and towel changes can be arranged for a fee. Please provide at least 24 hours’ notice to schedule these services. 

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